年接待观众1500万人次，最高一天游客突破18万。这样的数据让这座古老的皇家宫殿着实有些“吃不消”。尤其是在游客文明素质还不够高的情况下，随地扔垃圾的情况很常见。身为故宫院长的单霁翔，去年也弯腰捡了上千次矿泉水瓶、烟头。

In reception audience of 15 million,Most visitors exceeded 180000 a day.This let the ancient royal palace is some data"Unable to stand".Especially in tourist culture quality is not high enough,Throwing rubbish everywhere is very common.As the ChanJi cheung, dean of the imperial palace,Water bottles last year also bent down to pick up thousands of times/Cigarette butts.

　　两会期间，单霁翔接受了中新网记者采访，就疏导游客等问题做了解答。

During the two sessions,News reporters interviewed ChanJi cheung,About facilitating tourists like to do.

故宫拟实行局部限流和疏导 The Palace Museum intends to implement local current limit and channel

　　节假日期间去过故宫的人都知道，那场面只能用人山人海来形容。操着不同方言的人群摩肩接踵，参观队伍缓慢挪动，空气中满是汗水的味道……

Have been to the Forbidden City knows that during the holidays,The scene was a sea of people can use to describe.Speak different dialects of the jostling crowd,Visiting team move slowly,The air is full of the smell of sweat……

　　“2012年，我院共接待观众1534万人次，再次突破历史记录，比前一年增加了152万人次，同比增长为9%。这一增长速度在国内外博物馆领域绝无仅有。”单霁翔如此介绍说。

"In 2012,,We received 15.34 million audience,Break through the record again,Than the previous year increased by 1.52 million people,Year-on-year growth of 9%.The growth speed in the field of museum at home and abroad."ChanJi cheung said.

　　如织的游客，令故宫在文物保护、古建维护、观众安全等方面面临巨大压力，交通、安全等协调难度相应增加。

Flood of tourists,The imperial palace in the protection of cultural relics/Thus the maintenance/Audience safety under pressure,The traffic/Security such as difficulty of coordination increase accordingly.

　　为缓解游客购票难问题，故宫自去年在端门地区增开售票窗口，大大缩短了排队购票时间。在去年10月2日参观人数达到18.2万的历史新记录时，故宫也经受住了考验。即便如此，单霁翔仍然担心蜂拥而至的观众潮带给文物的极大安全隐患。

Difficult problem to alleviate tourists to buy tickets,The Forbidden City since last year in end door open more ticket Windows,Greatly shorten the time standing in line to buy tickets.In October last year 2, attendance of 182000 new records of history,The palace has withstood the test.Even so,ChanJi xiang still worry in audience tide bring great safety hidden trouble of the cultural relics.

　　今年1月28日，他在故宫博物院媒体汇报会上提出两个方案设想，希望征询社会各界意见。其中之一是，鼓励大家都采用网上购票，免去排队买票之辛苦，旅行社的团体参观更要提前在网上进行预约购票，尤其是在人流高峰期，便于故宫博物院根据网上购票情况进行应对方案的调整；另一方案是，针对御花园中观众尤其集中的现象，将实行局部限流和疏导。此外，故宫还将积极与北京市相关旅游管理部门等进行沟通，一起为故宫限流提出切实可行的解决方案。

On January 28,,He at the national Palace Museum media briefing meeting two propositions are put forward,Want to consult the opinion of all circles of society.One of them is,Encourage everyone to use the online ticket,Discharge the pain of waiting in line to buy tickets,The travel groups to visit more want to advance booking tickets online,Especially in rush hour,To facilitate the national Palace Museum to adjust plan according to the online ticket situation;Another solution is to,In view of the imperial audience concentration phenomenon in particular,Will be local current limit and channel.In addition,The palace will be positively associated with Beijing tourism management departments, etc,Together for the imperial palace current-limiting practical solutions are put forward.

故宫开放面积将增加 慈宁宫将作为雕塑馆 Palace Museum open area will increase CiNing palace will serve as a sculpture gallery

　　游客过于集中在三大殿在内的“中轴线”区域，一直让故宫管理者颇为头疼。故宫近年来一直在努力合理扩大开放空间。位于宁寿宫区的主体建筑皇极殿，就在去年“五一”期间首次正式迎客，不过游客数量还难比传统线路。

Too focused on the three main halls, tourists"Central axis"area,Has been for the managers to quite a headache.The Forbidden City in recent years has been working hard to enlarge open space reasonably.Huangji Palace is in the main body of tranquility and palace architecture,In the last year"The May Day"During his first official,But in the number of visitors is difficult than the traditional circuit.

　　单霁翔表示，故宫的开放面积会随着古建修缮进展和空间布局的调整，得到逐步增加，通过对区域的合理划分，使更多的文物建筑群实现对公众开放。比如：计划中的午门雁翅楼修缮后将成为大型展厅，修缮后的慈宁宫将作为雕塑馆，寿康宫将作为原状陈列，御膳房将作为家具馆。此前这些地区，或为办公用房，或为地面文物库房。修缮后的区域都会还原之前古建筑的风貌，不会破坏整体布局。此外，端门城楼将打造成数字博物馆。文华殿区域的文渊阁和修整后的大高玄殿将以适当的方式向公众开放。这些开放规划和展览设置等工作正在按照计划有序开展，待条件成熟将一一和公众见面。

ChanJi xiang said,Imperial palace of the open area with the repair progress and thus adjustment of space layout,Gradually increase,Through the reasonable partition for the area,Make more cultural relic buildings open to the public.Such as the:Plan of the meridian gate goose wing building will become a large exhibition hall after repair,After repair of CiNing palace will serve as a sculpture gallery,ShouKang will as the museum palace,Kitchens will be used as furniture pavilion.After these areas,Or for office space,Or for ground storage.After repair area before will restore ancient architectural style,Do not destroy whole layout.In addition,End door gate will be into the digital museum.The mandarin house Wen Yuange of area and mass high XuanDian after finishing will be open to the public in an appropriate manner.These open exhibition planning and work Settings, and so on are in accordance with the plan carried out orderly,Stay ripe conditions will meet one by one and the public.

管理者的无奈：游客文明素质有待提升 Managers of helpless:Tourists civilization quality need improve

　　与管理方的各项改进措施相比，来自五湖四海的各地游客不文明习惯，似乎更难以短时内改善。无论是涂鸦文物还是随手丢垃圾，都是困扰全国景区多时的恶习。

Compared with the management of various improvement measures,Visitors from all over the world not civilization habit,Seems to be more difficult to improve in short time.Whether graffiti cultural relics or with throw rubbish,Are national scenic area of bad habits.

　　此前接受采访时，单霁翔曾表示，所有故宫工作人员，见到地面上的垃圾都要弯腰去捡，“去年我捡了上千次矿泉水瓶和烟头”。但与上千万游人相比，这点努力杯水车薪，只能寄希望于感染身边的人。

After an interview,ChanJi cheung said,All staff of the imperial palace,See the litter on the ground to bending over to pick it up,"Last year, I picked up thousands of times water bottles, and cigarette butts".But compared with the tens of millions of visitors,This effort in the ocean,Can only hope that the people around infection.

　　单霁翔说，面对不文明行为，除了故宫博物院要继续加强自身管理，进一步加大管理力度，加强巡查密度，发现此类情况立即予以制止外，更需要通过形式多样的宣传教育，使保护文物及其环境的观念深入人心，动员全社会力量，共同倡导文明出行，使社会公众的道德素养显著提高，自觉改正自己的不文明行为、发现并制止身边的不文明行为，共同为维护文物及其环境的尊严而努力。

ChanJi xiang said,Facing the uncivilized behavior,In addition to the national Palace Museum will continue to strengthen their own management,To further strengthen the management,Strengthen patrol density,Found such situation shall be stopped immediately,More need to through the various forms of propaganda and education,Make the protection of cultural relics and its environment idea thorough popular feeling,Mobilizing all social forces,Advocate civilized travel together,Make the social public moral quality improved significantly,Correct their improper behavior consciously/Find and stop side of uncivilized behavior,Together to try to maintain the dignity of the cultural relics and its environment.

　　作者：张中江

The author:Zhang Zhongjiang